FAQ to answer all your questions

If you still have a question please contact sales@iccommunications.co.uk

Further help can be found here

1. What is a Non-Geographic Number?
2. What can I use a Non-Geographic Number for?
3. Do you pay revenue on 0700 ‘Follow Me’ Numbers?
4. Do you supply any voicemail services?
5. How does the voicemail work?
6. What happens to my Non-Geographic Number if I move?
7. Can callers still call my existing landline number?
8. When is call revenue paid?
9. Who Is Oftel & ICSTIS?
Can my number divert to a 2nd destination number if the first is busy?
11. I already have a non-geographic number with BT but they charge me. Can I bring my BT non-geographic number to you?
12. Will my existing service provider charge me for receiving calls via my Non-Geographic Number?
13. Can I make cheaper calls with you?
14. Will my Non-Geographic Number be available on 1471 to the customers I call?
15. Can My Non-Geographic Number be called from abroad?
16. I’ve received an invoice from you for a negative balance, why have I received this?
17. I’ve received an invoice from you how can I pay it?
18. I’ve tried to call my non-geographic number but it’s dead.
19. I can’t afford to pay my bill what should I do?
20. Do you offer discounts for bulk orders?
21. Do you support charities and good causes?
22. You used to provide web hosting services, why have you stopped this?

What is a Non-Geographic Number? [back to top]
A Non-Geographic Number is a number that can connect to a landline in any area of the country and has no area associated with it unlike 01 and 02 numbers. They can be re-directed to point to a different destination upon request should you move location or change your landline number. This means that you can use the same non-geographic number even if you move to a different area.

What can I use a Non-Geographic Number for? [back to top]
Non-Geographic Numbers can be used for voice calls, fax machines and data calls. 070 ‘Follow Me’ numbers support voice calls but are unable to receive SMS text messages.

Do you pay revenue on 0700 ‘Follow Me’ Numbers? [back to top]
Due to the change in OFTEL legislation call revenue can no longer be generated via 07 numbers.

Do you supply any voicemail services? [back to top]
0700, 0870 & 0871 numbers can be setup with standard voicemail for only £5 We also have a range of standalone and advanced voicemail systems in addition to our standard voicemail.

How does the voicemail work? [back to top]
Voicemail can be setup when you first order your Non-Geographic Number to be activated when your line is engaged or not answered. To access your voicemail menu, you are given a 0870 national rate number and pin. Once you are in the setup menu you can record new outgoing messages and check for messages left.

What happens to my Non-Geographic Number if I move? [back to top]
One of the benefits of having a Non-Geographic Number is that it can be re-routed to a different 01 or 02 landline number on request. If you do require the destination number changing, please visit our customer login area or email sales@iccommunications.co.uk
Please allow 24-48 hours for re-route requests (excluding weekends).

Can callers still call my existing landline number? [back to top]
Your landline number will not be affected in any way by having a Non-Geographic Number. Callers can still get through to you by using your 01 or 02 number. This eliminates the ‘big number change’ too; simply add your new number to your stationary and advertisements when you next re-order from your supplier.

When is call revenue paid? [back to top]
Statements are automatically emailed to customers around the 10th of each month. If the statement has a balance of £50.00 or more, simply send an invoice to our accounts payable department. If your balance is below £50 you won’t lose out, we simply carry the balance over to the next month and so on until you reach £50. Revenue payments are made within 7 days from the date IC communications receives the revenue from the networks providing that a valid invoice has been received. This typically takes 6-7 weeks from the date of your statement.

Who Is Oftel & ICSTIS? [back to top]
Oftel was set up under the Telecommunications Act 1984 and is the regulator for the UK telecommunications industry www.oftel.org.uk
ICSTIS, the Independent Committee for the Supervision of Standards of Telephone Information Services, is the regulatory body for the premium rate industry (09 numbers). www.icstis.org.uk

Can my number divert to a 2nd destination number if the first is busy? [back to top]
Your Non-Geographic Number can be setup to divert to a second landline destination should your first landline number be engaged or not answered along with a range of other advanced calling features. Please visit our ‘voicemail & advanced routing’ page for details.

I already have a non-geographic number with BT but they charge me. Can I bring my BT non-geographic number to you? [back to top]
This is a common question asked by BT customers once they see our rates. If you have a BT number please contact our sales team to see how we can help.

Will my existing service provider charge me for receiving calls via my Non-Geographic Number? [back to top]
No – Your current telecom arrangements will not be affected in any way.

Can I make cheaper calls with you? [back to top]
Yes! You can make large savings on all your UK and international calls with Ic communications; see our web-site for details.

Will my Non-Geographic Number be available on 1471 to the customers I call? [back to top]
If your customers were to dial 1471 after you have called them they would here your 01 or 02 landline number. If you don’t want to reveal your 01 or 02 landline number as you want them just to use your Non-Geographic Number simply prefix the number you dial with 141, or easier still, ask your telecom supplier to add the number conceal feature to all the calls you make.

Can My Non-Geographic Number be called from abroad? [back to top]
At the moment, only 0870 numbers can be called from abroad. The number that the caller would use would be +44870 XXXXXXX. If you have a 0871 number the caller would need to use your 01 or 02 landline number. The majority of sites display both on their contacts page, pointing out that ‘callers from outside the UK’ should dial +44115 XXX XXXX for example.

I’ve received an invoice from you for a negative balance, why have I received this? [back to top]
Each month around the 10th we send out invoices via email to all customers that have accrued call revenue, call charges or rental fees where applicable. A negative balance reflects call revenue that has been accrued from either 0870 or 0871 telephone numbers.

I’ve received an invoice from you how can I pay it? [back to top]
All invoices need to be paid within 14 days of the invoice date. Cheques should be made payable to IC communications and sent to the address on the invoice.

I’ve tried to call my non-geographic number but it’s dead. [back to top]
If your number is not working this could be due to several reasons: overdue invoices, a fault with the destination number it connects to or a fault with the network operator. Our support team can be contacted on 0845 130 2892 or by email: sales@iccommunications.co.uk

I can’t afford to pay my bill what should I do? [back to top]
If for any reason you cannot pay your bill please contact our accounts department. Ignoring an invoice and reminders will result in additional legal costs and court fees. To avoid this please contact our accounts department at the earliest opportunity.

Do you offer discounts for bulk orders? [back to top]
We do offer discounts for bulk buying, whether you require 300 fax to email numbers or 50 0845 numbers contact our sales team for a quotation.

Do you support charities and good causes? [back to top]
Ic communications already supports several charities and good causes with both telecom services and hosting services. If you are part of a group or organization and are looking for support please contact our sales manager.

You advertise that you provide hosting and web design where can I find details of this? [back to top]
We have recently stopped providing hosting and webdesign instead we have teamed up with www.circlehosting.net who provide good quality hosting at low prices.