Help pages

As well as our FAQ page we have also launched this help page. It covers a range of topics and resources for you to get the best out of a phone number from IC communications.

Diverting an 0870, 0845, 0871 numbers to a mobile

At present we cannot divert any of these numbers to a mobile. However, there is a solution that is more cost effective than forwarding an 08 number to a mobile directly.

If you are with BT or NTL or any big telecoms supplier it is possible to divert your existing landline to a mobile.

As our numbers divert to your landline you will be able to receive calls on your mobile phone.

We will be adding direct links to suppliers websites in the near future.

Alternatively you could connect up an 0700 number here.

Rediverting a number

If you wish to divert your 0845, 0870, 0871 number to a new landline then there are several ways to do it:

Via email - You need to include your old divert number, your 08 number and your pin number which you chose when connecting the number. Then send to sales@iccommunications.co.uk

Via phone - Quote the same details and your request will be processed there and then if you call us on 0870 8 60 50 40

Via text - You can text reroute followed by the details quoted above to 60300 and your number will be updated within the hour.

This page will be updated when we get any further mass help topics that need to be addressed.

For further questions call us on 0870 8 60 50 40 or email us at the address at the bottom of the page.